Q: When will you be at service?
A: Due to time differences, we may not be able to respond immediately, but any of your inquiry will get a reply within 24 hours on business days.
Q: Do you offer a wholesale program?
A: Yes. Due to logistics policy limits, different shoes may have different MOQ. For more details, don't hesitate to get in touch with us.
Q: When will my order be delivered and how can I track it?
A: This depends on your location. For almost all locations, we provide full tracking, a shipping confirm E-mail will be sent to you when the package has been picked up by the courier.
Q: Will you charge additional cost (duties, return, etc.)?
A: If you use our expedited shipping, additional costs might be incurred. But there won’t be any extra cost if you use standard shipping, you only have to pay for the product price and we will cover anything else.
You can also reach us by email at support@dumjey.com . We will respond to your message within 24-48 hours during our regular business hours.
Our office address is: Mai space international center, Chengdu, Sichuan, China
Thank you for your interest in our products! If you have any questions or concerns, please don't hesitate to reach out to us. We're always happy to help.
Hope this helps!